The invisible sound barrier for workplace privacy

Sound Masking for Enterprise

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Silence the distractions. Amplify the focus

Engineers for the win

Our AV company distinguishes itself by combining specialized product expertise with comprehensive acoustic design capabilities, ensuring the highest level of performance for your workspace. We are a Biamp-Certified sound masking installer, which confirms that our technicians are rigorously trained in the precise installation, calibration, and commissioning of Biamp's advanced systems, thereby guaranteeing optimal coverage uniformity and maximum speech privacy. However, our commitment extends beyond product installation: if our initial assessment reveals that sound masking alone is insufficient to address your acoustic challenges—such as poor sound isolation or excessive reverberation—we immediately transition to offering comprehensive acoustic design services. These services are led by our trained acousticians who perform detailed analysis to specify non-electronic solutions, including the strategic placement of sound-absorbing materials and necessary sound-blocking construction upgrades. This dual focus on certified technical expertise and holistic acoustic design ensures that we deliver a truly tailored, high-performance solution that addresses all your environment's noise and privacy needs.

Sound Masking and HIPAA Compliance

For healthcare facilities, sound masking is a critical, cost-effective tool for meeting the privacy and confidentiality requirements of the Health Insurance Portability and Accountability Act (HIPAA). The HIPAA Privacy Rule mandates that covered entities implement reasonable administrative, technical, and physical safeguards to protect protected health information (PHI) and limit incidental disclosures. Conversations that take place at a registration desk, in a waiting area, or between clinicians can easily be overheard by others, leading to a potential breach. A properly installed sound masking system reduces the radius of distraction by introducing a low-level, ambient sound, making nearby conversations unintelligible to casual listeners. This layer of acoustic protection is a proven, reasonable safeguard that helps your facility maintain patient trust, enhance the patient experience, and actively mitigate the risk of a compliance violation in open and semi-private areas where oral PHI is frequently discussed.

When Sound Masking Isn't the Only Solution

While sound masking is a highly effective tool for improving speech privacy and reducing distractions, it is not a universal fix for all acoustic issues. It is essential to recognize its limitations. Sound masking is most effective at covering existing background speech, reducing its intelligibility to unintended listeners, but it does not eliminate loud, intermittent, or sharp noises. If an office space has significant deficiencies in sound isolation (e.g., paper-thin walls, gaps above ceiling tiles, or highly reflective hard surfaces), sound masking alone may be insufficient. In such cases, structural improvements like adding sound-absorbing acoustic panels or sealing up sound leaks must be implemented first or in tandem. A poorly designed or improperly calibrated sound masking system can also backfire, leading to a loud, irritating drone that becomes a distraction itself rather than a benefit. Our experts always perform a thorough acoustic assessment to determine the right combination of "Absorb, Block, and Cover" (ABC) techniques for your specific environment.

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Sound Masking: Tailored Acoustic Solutions

Array approaches every project seeking a fine and fair balance between meeting your precise requirements and ensuring the long-term operational viability of our partnership. Our goal is not simply to sell a system, but to deliver a high-performance, future-proof solution that truly enhances the learning environment. This means we are transparent about costs and timelines, carefully scoping projects to ensure that what we promise is what we deliver, and that the resources required to build and support your sophisticated A/V system are secured. Ultimately, Array seeks to establish a sustainable collaboration where your institution receives maximum value and enduring reliability, allowing us both to focus on our core missions.

Sound Masking

Medical

Our company specializes in designing and installing custom acoustic solutions that directly address the stringent privacy requirements of the HIPAA for medical facilities. We understand that HIPAA's Privacy Rule requires reasonable safeguards to protect oral communications containing protected health information PHI, and in busy healthcare environments—from reception desks and waiting areas to nurse stations and consultation rooms—incidental disclosure is a constant risk. Our approach begins with a comprehensive acoustic analysis of your space to identify sound leaks and potential breaches. We then implement a tailored strategy that often involves the strategic deployment of a calibrated sound masking system to create an acoustic "blanket," rendering nearby confidential conversations unintelligible to unauthorized listeners. This is not simply a product installation; it is an engineered privacy solution designed to enhance patient trust, support your staff's compliance efforts, and actively mitigate the risk of a breach without requiring disruptive and costly structural renovations.
Enterprise

Our company specializes in designing and installing custom acoustic solutions that directly address the need for enhanced privacy and improved focus within demanding enterprise and corporate environments. We recognize that in modern open-plan offices, where collaboration is key, the constant presence of overheard conversations or speech distraction is the leading cause of productivity loss and a major concern for internal confidentiality. Our approach begins with a comprehensive acoustic analysis of your space to identify hotspots of distraction and areas where speech intelligibility needs to be minimized. We then implement a tailored acoustic strategy that often involves the strategic deployment of a calibrated sound masking system to create a uniform acoustic "blanket," effectively reducing the radius of distraction. This is not simply a product installation; it is an engineered privacy solution designed to enhance concentration, protect sensitive internal discussions, and support a more productive and confidential working atmosphere without requiring disruptive and costly structural renovations.
Not all sound masking is equal

When you choose our company for sound masking, you are not simply installing a white noise generator; you are deploying a highly sophisticated acoustic privacy system featuring technology developed by Cambridge Sound Management (now Biamp's Cambridge brand). Unlike basic white noise, which contains equal energy across all frequencies and can often sound like harsh, distracting static, the sound we install is a proprietary, scientifically engineered spectrum. This sound is precisely tuned to overlap only with the frequencies of human speech, primarily between 500 Hz and 4,000 Hz. This targeted approach achieves two critical goals: it effectively reduces the intelligibility of conversations, thereby protecting privacy and focus, while simultaneously remaining acoustically comfortable and unobtrusive to occupants. By utilizing this specialized sound and deploying it uniformly through subtle, multi-channel emitters, we ensure the ambient background sound blends seamlessly into the workspace, enhancing the acoustic environment without becoming a distraction itself.
Clean Installation

A key feature of our sound masking service is the commitment to a virtually invisible installation and seamless user experience. We meticulously design the system to integrate discreetly within your architectural environment. The compact sound masking emitters are typically installed above the ceiling tiles (in a suspended ceiling environment) or concealed within plenum spaces, ensuring that they are completely out of sight and do not impact the aesthetic of your office design. The only visible component, if required, is a subtle wall-mounted control interface. Furthermore, to ensure that your employees experience the benefits of speech privacy and reduced distraction without noticing the introduction of the masking sound, we utilize a crucial process called gradual ramp-up. This involves slowly and incrementally increasing the sound masking level over a period of days or even weeks. This subtle approach allows the human ear and brain to acclimate naturally to the new acoustic environment, meaning your users experience the improved work atmosphere without perceiving a "massive change" or a sudden influx of new noise.
Engineers Trained in Acoustical Design

Array’s in-house programmers are engineers — not salespeople. When you need to discuss system architecture, automation, API integration, or custom control logic, you’ll be talking directly with experienced developers who design, build, and support the solutions they propose. Our team combines deep AV, networking, and collaboration expertise with real-world deployment experience across commercial and residential projects throughout the Northeast. That means clearer technical conversations, faster problem resolution, and solutions engineered to perform reliably in your environment.
Structured Cabling

Array provides in-house CAD design for AV systems and collaborates closely with general contractors and electrical firms to streamline project delivery. Our detailed drawings integrate AV layouts, mounting plans, rack elevations, and cable pathways so coordination happens early. This allows the GC and electrical teams to review and sign off on AV requirements before construction, reducing change orders and schedule delays. By designing to construction standards and maintaining open communication throughout the build, we ensure installations are accurate, code-compliant, and ready for seamless integration at handoff.